1. GENERAL

1.1 Softdots Intimates Private Limited, having its registered address at [Insert Address], India (“Softdots”, “we”, “us”, or “our”), owns and operates the website www.softdots.in (the “Softdots Platform”). Through this platform, we facilitate the online sale and purchase of women’s intimate wear including bras, panties, shapewear, activewear, sleepwear, and other lifestyle essentials and accessories (“Products”) for our valued customers (“User”, “Users”, “you”, or “your”).

1.2 This Delivery and Shipping Policy (“Policy”), together with our Terms and Conditions, outlines our processes and commitments towards the shipping and delivery of Products purchased through the Softdots Platform.

1.3 We provide delivery services across India in partnership with leading logistics providers to ensure a seamless and reliable shopping experience. Our goal is to deliver your order in the fastest, safest, and most convenient way possible.

1.4 By using the Softdots Platform and purchasing our Products, you agree to the terms set out in this Policy. We encourage you to review it periodically to stay informed of any updates. If you do not agree with these terms, please refrain from using or transacting on the Softdots Platform.

2. TERMS OF SHIPPING AND DELIVERY

2.1 We work with trusted third-party logistics partners (“Logistics Partners”) to deliver your orders efficiently. Dispatch timelines generally range from 2 to 15 working days, depending on your delivery location. You will receive an estimated delivery date on the order confirmation page, and tracking details will be shared via email and/or SMS once your order is shipped. Softdots reserves the right to manage deliveries directly or through selected partners.

2.2 While we aim to deliver across India, certain areas may be deemed unserviceable due to logistics limitations. If your location falls under such an area, you will be notified during checkout or can verify by entering your pincode on our website.

2.3 You must provide complete and accurate delivery details, including your full name, address, contact number and any relevant landmarks. Softdots shall not be held responsible for delays or failed deliveries due to incomplete or incorrect information provided by you.

2.4 Our delivery partners will attempt to deliver your package up to three times. If the delivery remains unsuccessful after the final attempt, your order may be cancelled, and the product returned to us. In such cases, Softdots reserves the right to deduct applicable shipping or handling charges before processing any refund.

2.5 Delivery timelines may be impacted by factors beyond our control, such as:

* Logistical or operational delays
* Adverse weather conditions
* Political disruptions, strikes or natural calamities
* Unforeseen external events
In such cases, Softdots will make reasonable efforts to inform you of any delay. However, we shall not be liable for any losses or compensation due to delays in delivery.

2.6 We engage logistics partners and delivery personnel who maintain professionalism and integrity. However, Softdots is not liable for any misconduct, delay or service deficiency on part of third-party delivery agents. Any disputes or concerns regarding delivery personnel must be resolved directly with the respective service provider.

2.7 Once your order is shipped, a tracking ID will be shared via email or SMS, allowing you to track your package through our website or the logistics partner’s tracking portal. While we strive to provide accurate, real-time updates, certain technical or communication delays may occur.

2.8 Shipping Charges:
Shipping fees vary depending on order value:

* Orders below ₹599: ₹49 Shipping Fee
* Orders ₹600 and above: Free Shipping

Shipping charges, if applicable, are non-refundable unless the product received is damaged, defective, or incorrect (as verified and approved by Softdots).

2.9 Returns and Exchanges:
Product returns are processed through our reverse logistics partners. Once your return request is approved, the product will be collected from your address as per our Return and Refund Policy. Please refer to that policy for detailed terms and conditions regarding returns, replacements, and refunds.