Privacy Policy

1. GENERAL

1.1 Softdots Intimates Private Limited, having its registered office at [Insert Full Address], India (“Softdots”, “we”, “us”, or “our”), manages and operates the website www.softdots.in (the “Softdots Platform”). Through the Platform, we facilitate the sale and purchase of women’s intimate wear including bras, panties, shapewear, activewear, sleepwear, and other related products and accessories (“Products”) to our users (“User”, “Users”, “you”, or “your”).

1.2 This Privacy Policy, together with our Terms and Conditions, governs your use of the Softdots Platform and explains how we collect, use, store, process, disclose and protect your personal information.
By using, accessing or purchasing from the Softdots Platform, you agree to the terms of this Privacy Policy and consent to the collection and use of your information in accordance with it.

1.3 This document is an electronic record in accordance with the Information Technology Act, 2000 and related rules. It does not require any physical or digital signatures.

1.4 This Policy outlines the types of information we collect from Users, including Personal Information and Sensitive Personal Data or Information, the purpose of its collection, how it is used, shared and protected.
You may withdraw your consent at any time; however, please note that withdrawal may affect our ability to provide certain services. Your withdrawal will not affect data processed prior to such withdrawal.

1.5 Please read this Privacy Policy carefully. If you do not agree with any part of it, we recommend that you discontinue using the Softdots Platform.

2. TYPE OF INFORMATION COLLECTED

2.1 When you access or use the Softdots Platform, we may collect information to improve your shopping experience and enhance our services.

2.2 You agree to provide accurate, current, and complete information. You may review, update, or delete your data by contacting us through our website.

2.3 The Softdots Platform is not intended for minors under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has shared information with us, please contact us for its deletion.

2.4 We may collect information such as your name, contact number, email address, postal address, date of birth, gender, and login credentials (“Personal Information”).

2.5 We may also collect certain Sensitive Personal Data or Information, including but not limited to:

* Passwords
* Financial details (bank account, credit/debit card, UPI, etc.)
* Physical, physiological, or mental health information (only when required)
* Any details necessary to provide our services or process orders

3. USE OF INFORMATION COLLECTED

We may use your information for purposes such as:

* Creating and maintaining your account on the Softdots Platform
* Processing and fulfilling your orders
* Improving our Products, services and user experience
* Sending order updates, invoices and promotional offers
* Conducting analytics and research for service improvement
* Complying with legal or regulatory obligations
* Resolving complaints or grievances
* Preventing fraud or unauthorized access

4. DISCLOSURE OF INFORMATION

4.1 We may share your information with trusted third-party service providers (such as payment gateways, logistics partners, marketing agencies, etc.) solely to facilitate transactions or enhance your experience. These partners are bound by confidentiality and data protection obligations.

4.2 We may disclose information when required by law or to protect our legal rights, other Users or the public.

4.3 In the event of a merger, acquisition or restructuring, your data may be transferred to another entity that upholds similar privacy standards.

4.4 Financial data shared through payment gateways is encrypted and processed securely. Softdots does not store or access your payment credentials directly.

4.5 While we adopt industry-standard security measures, please note that no online platform can guarantee 100% security. Users are advised to exercise caution when sharing information online.

4.6 Your data may be stored or processed outside India where our partners operate, provided such entities maintain comparable data protection standards.

5. SECURITY

We prioritize your privacy and implement robust technical and organizational security measures, including:

* Firewalls and encryption
* Secure servers and limited access controls
* Regular audits and monitoring

Despite our best efforts, no system is completely secure. You agree not to hold Softdots responsible for any unauthorized access, data breach, or circumstances beyond our control.

6. COOKIES POLICY

6.1 We use cookies to enhance your browsing experience, remember preferences and analyze website performance. Cookies do not contain personal information.

6.2 You can disable cookies in your browser settings, but doing so may impact certain features or functionalities on the website.

6.3 We may allow third-party advertising or analytics providers to use cookies to serve relevant ads and measure performance. Softdots does not control third-party cookies and disclaims responsibility for their practices.

7. ACCESS TO DEVICE PERMISSIONS

By accepting this Privacy Policy, you consent to Softdots accessing your camera, gallery, microphone or file storage (as required) for functions like profile setup, order confirmations, or support services.
Any images or files uploaded may be processed by secure third-party services for providing our offerings.

8. OPT-OUT POLICY

You may opt out of receiving promotional or marketing communications at any time by:

* Clicking the “unsubscribe” link in our emails, or
* Contacting our customer support team.

However, transactional or service-related communications (like order updates) will continue.

9. RETENTION OF INFORMATION**

We retain your information for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Once no longer needed, your information is securely deleted.

10. MODIFICATIONS

Softdots reserves the right to update or modify this Privacy Policy at any time. The revised Policy will be posted on the Softdots Platform with an updated effective date. Please review it periodically.

11. GRIEVANCE REDRESSAL

For any concerns, complaints, or clarifications regarding this Privacy Policy, please contact:

Name:
Designation: Grievance Officer
Email:

12. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts in [City, State].

13. SEVERABILITY

If any part of this Policy is found invalid or unenforceable, the remaining sections will continue to remain in full effect.