CANCELLATION, RETURN & REFUND POLICY**

Softdot, operated by **Softdot Retail Private Limited**, having its registered office at [Insert Registered Address], India (“Softdot”, “we”, “us” or “our”), manages and operates the website www.softdot.in (the “Softdot Platform”). Through this platform, we offer a curated selection of lingerie, shapewear, nightwear and accessories (“Products”) designed to bring together style, comfort and confidence for every woman.

We strive to deliver a seamless shopping experience — from placing your order to receiving and, if needed, returning it. This Cancellation, Return and Refund Policy (“Policy”) outlines the terms under which you can cancel, return or exchange Products purchased from the Softdot Platform.

1. Applicability

1.1 By placing an order on the Softdot Platform, you agree to the terms outlined in this Policy.
1.2 We may update or modify this Policy periodically. Please check this page regularly to stay informed of any changes.
1.3 This Policy should be read together with our Terms & Conditions and Privacy Policy.

2. Cancellation Policy

2.1 Orders can be cancelled before the invoice has been generated or the dispatch process has begun.
2.2 Once an order is processed or shipped, it cannot be cancelled.
2.3 To request a cancellation, please email us at support@softdot.in with your order number within 2 hours of placing the order.
2.4 If your cancellation request is approved, the refund will be processed within 7–10 business days to the original payment method.

3. Return Policy

3.1 We accept return requests only if:

* The Product is damaged, defective or incorrect; or
* The Product does not match the description on the Softdot Platform.

3.2 For hygiene reasons, we cannot accept returns on certain intimate items, including panties, stick-on bras, pasties or any worn garments, unless the item was received in a damaged or defective condition.

3.3 All return requests must be initiated within 15 days of receiving your order.
3.4 Returned Products must be unused, unwashed and in their original condition, with all tags, packaging and accessories intact.
3.5 We may request product images to verify the condition before initiating the return.
3.6 Once approved, our courier partner will arrange for a free pickup from your location where available.

4. Refund Policy

4.1 Refunds are initiated once the returned Product passes our quality check.
4.2 Refunds are credited to the original payment method within 7–15 business days after approval.
4.3 Shipping charges and gift wrapping fees are non-refundable, unless the Product received was defective or incorrect.
4.4 In case of prepaid orders, refunds will be processed to the same payment source used during purchase.
4.5 If a return fails quality inspection, Softdot reserves the right to decline the refund.

5. Exchange Policy

5.1 Exchanges can be initiated within 15 days of receiving your Product.
5.2 Exchange is subject to availability of the requested size or style.
5.3 Items eligible for exchange must be unused, unwashed, and in original packaging with all tags intact.
5.4 Certain intimate items (panties, stick-on bras or pasties) are non-exchangeable due to hygiene reasons.
5.5 In case the replacement item is unavailable, a full refund will be processed as per the refund policy.

6. Customer Support

We’re here to help you. For any questions regarding cancellation, return or refund, please reach out to us at:

Email: [support@softdot.in](mailto:support@softdot.in)
Phone: +91-XXXXXXXXXX
Hours: Monday–Saturday, 10 AM to 7 PM